Refund policy

Returns & Refunds

We want you to be happy with your order, so if something isn’t right, please get in touch and we’ll do our best to help.

Change of mind and exchanges

We don’t offer refunds for change of mind.

If you’ve ordered the wrong colour or would simply prefer something different, we may be able to offer an exchange provided the item is unused, in its original condition and packaging, and you contact us within a reasonable timeframe after receiving your order.

Return shipping and any additional shipping costs for change-of-mind exchanges are the responsibility of the customer.

Please contact us at returns@primäcolor.co.nz before sending anything back so we can confirm whether an exchange is available and provide return instructions.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged, incorrect, or otherwise does not meet the guarantees required under applicable consumer law, please contact us as soon as possible at returns@primäcolor.co.nz.

Please include your order number and, where relevant, photos of the issue so we can assess it quickly.

Depending on the circumstances, the appropriate remedy may include a repair, replacement, refund, or another remedy required by law.

Consumer rights

Nothing in this policy excludes or limits your rights under the New Zealand Consumer Guarantees Act 1993 or the Australian Consumer Law.